Healthcare PBM Account Manager — Client Success & Ops

CVS Health Corporation; Washington (District of Columbia); Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health Corporation is seeking an Account Manager who will be the primary contact for clients and oversee day-to-day PBM operations. You will coordinate with internal teams to deliver on client requests, track issues, and ensure timely resolutions while maintaining professional communication.

This full-time role requires 4 years of account management or client services experience, a Bachelor's degree, and strong organizational and interpersonal skills; travel up to 20% is possible.

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking - Engage internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.
• Driving Practical & Creative Solutions - Critically thinking about complex situations to find optimal outcome.
• Engaging Appropriate Resources - Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.
• Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Skills

Client services

Account management

Organizational skills

Verbal communication

Written communication

Problem solving

On-camera presence

Education

Bachelor's Degree

Job description

CVS Health Corporation is seeking an Account Manager who will be the primary contact for clients and oversee day-to-day PBM operations. You will coordinate with internal teams to deliver on client requests, track issues, and ensure timely resolutions while maintaining professional communication.

This full-time role requires 4 years of account management or client services experience, a Bachelor's degree, and strong organizational and interpersonal skills; travel up to 20% is possible.