Director, COS — Strategic Client & Ops Leader

Automatic Data Processing, Inc.; Augusta (GA); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Day 1 benefits

Career development opportunities

Volunteering time off

Job summary

ADP is seeking a Director – COS (Comprehensive Outsourcing Services) within our National Accounts Services organization. This leadership role focuses on strategic performance, client retention, and transforming service delivery across payroll and HR services.

You will oversee service delivery teams, manage escalated client matters, and drive continuous improvement, partnering with clients and internal stakeholders to meet requirements and grow the business.

Qualifications

• 4-7+ years of leadership experience managing large-scale service operations.
• Strong payroll, client service, or operations management background preferred.
• Excellent communication, presentation, negotiation, and facilitation skills.

Responsibilities

• Create an environment that supports corporate vision, goals, values, and transformation initiatives.
• Manage strategic client relationships and ensure service level agreements are achieved.
• Oversee payroll administration service delivery and coordination across multiple ADP business units.
• Develop and execute client retention strategies and customer service initiatives.
• Lead cross-functional partnerships to deliver a seamless service model.
• Identify and implement best practices that improve efficiency, performance, and compliance.
• Drive cost reductions improved operating margins, accuracy, and customer satisfaction.
• Provide solutions that align people, processes, and business performance.
• Lead workforce planning, development, retention, succession, and performance strategies.
• Manage budgeting, forecasting, profitability analysis, and operational reporting.
• Prepare and lead client operational reviews and performance discussions.
• Manage escalated issues and ensure timely resolution.

Skills

Strategic leadership

Client relationship management

Operations management

People coaching and development

Change management

Job description

ADP is seeking a Director – COS (Comprehensive Outsourcing Services) within our National Accounts Services organization. This leadership role focuses on strategic performance, client retention, and transforming service delivery across payroll and HR services.

You will oversee service delivery teams, manage escalated client matters, and drive continuous improvement, partnering with clients and internal stakeholders to meet requirements and grow the business.