Payroll Account Manager: Client Success & Project Lead

adpinternalcareers; El Paso (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

ADP is seeking an Account Manager for Payroll to serve an assigned client base by delivering expert guidance and ensuring client success.

You will manage expectations, address issues, and coordinate projects and meetings with client decision-makers while mentoring junior team members and contributing to payroll process improvements.

Role emphasizes proactive communication, adherence to SLA, and cross-functional collaboration to maximize client satisfaction and retention.

Responsibilities

• Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
• Effectively handle all client inquiries with quality and within the established SLA's.
• Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
• Assist in the creation and implementation of new processes and procedures.
• Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, etc.
• Meet department standards and metrics

Job description

ADP is seeking an Account Manager for Payroll to serve an assigned client base by delivering expert guidance and ensuring client success.

You will manage expectations, address issues, and coordinate projects and meetings with client decision-makers while mentoring junior team members and contributing to payroll process improvements.

Role emphasizes proactive communication, adherence to SLA, and cross-functional collaboration to maximize client satisfaction and retention.