Payroll Systems Client Engagement Lead

CLA (CliftonLarsonAllen); Milwaukee (WI); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Flexible PTO (designed to offer flexib

Up to 12 weeks paid parental leave

Paid Volunteer Time Off

Mental health coverage

Quarterly Wellness stipend

Fertility benefits

Complete list of benefits here

Job summary

CLA is hiring a Client Engagement Consultant for our Talent Solutions - HR Systems & Payroll (HRSP) practice. This role focuses on building and maintaining positive relationships with payroll implementation clients, serving as the main point of contact to understand needs and deliver targeted solutions.

You will lead project initiatives, manage timelines, troubleshoot issues, and document customizations, while collaborating with internal teams to ensure a smooth implementation and high client

Qualifications

• 7 years payroll or HCMS experience required.
• ADP Workforce Now payroll experience is highly preferred.
• CPP, PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.

Responsibilities

• Lead team through sales and implementation process from discovery to system setup.
• Manage new client activities related to payroll implementation.
• Oversee project handoff to payroll processing team.
• Manage project timelines to complete implementation on schedule.
• Troubleshoot and resolve issues during implementation.
• Document implementation processes and customizations.
• Continuously improve implementation processes and client satisfaction.

Skills

Payroll experience

Education

Bachelor's degree

Tools

ADP Workforce Now

Job description

CLA is hiring a Client Engagement Consultant for our Talent Solutions - HR Systems & Payroll (HRSP) practice. This role focuses on building and maintaining positive relationships with payroll implementation clients, serving as the main point of contact to understand needs and deliver targeted solutions.

You will lead project initiatives, manage timelines, troubleshoot issues, and document customizations, while collaborating with internal teams to ensure a smooth implementation and high client