Payroll Success Specialist — Client-Focused Support

ADP; Alpharetta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

ADP is hiring a Payroll Solutions Specialist in Alpharetta, GA to join ADP's Human Resources Outsourcing team that supports payroll and tax questions for Client Payroll Administrators. You will develop accurate, friendly responses using multiple tools, aiming to help clients and maintain ADP's service reputation.

The role requires clear communication, a metrics-driven mindset, and a willingness to learn through top‑rank training in a collaborative, inclusive environment.

Qualifications

• At least two years of payroll experience, or military experience.
• Overtime of 5–10 hours during peak seasons may be required (6–8 weeks per year).

Responsibilities

• Product Support: respond to client questions about payroll and benefits products; assist with data maintenance and setup.
• Payroll Processing - Tax: help clients with payroll processing and tax changes; ensure timely, accurate processing.
• Consultation: provide consultative support and recommendations on product optimization during calls.
• Quarter and Year-End Support: resolve issues and determine corrections for end-of-year processing.
• Reporting and Analysis: work on complex projects, run reports, and research historical data to make corrections.
• Collaborate and Communicate: coordinate with internal teams and vendors to meet client expectations.

Skills

Payroll knowledge

Customer service

Communication

Job description

ADP is hiring a Payroll Solutions Specialist in Alpharetta, GA to join ADP's Human Resources Outsourcing team that supports payroll and tax questions for Client Payroll Administrators. You will develop accurate, friendly responses using multiple tools, aiming to help clients and maintain ADP's service reputation.

The role requires clear communication, a metrics-driven mindset, and a willingness to learn through top‑rank training in a collaborative, inclusive environment.