Payroll Solutions Advisor - Client-Focused

ADP; Augusta (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class benefits starting on Day 1

Company-paid time off for volunteering

Training and development opportunities

Job summary

ADP is looking for a Payroll Solutions Specialist to join their Human Resources Outsourcing team in Augusta, Georgia. In this role, you'll provide support for various payroll and tax-related inquiries, ensuring client satisfaction and efficient service delivery.

Ideal candidates should have at least two years of experience, strong communication skills, and the ability to thrive in a fast-paced, metrics-driven environment. ADP values diversity, inclusion, and continuous learning, offering comprehensive training and development opportunities.

Qualifications

• At least two years of experience in a related field, including military experience.
• Comfortable in a metrics-driven call center environment.
• Ability to work extended hours and overtime during peak seasons.

Responsibilities

• Respond to client questions regarding payroll and benefits products.
• Assist clients with payroll processing and tax-related issues.
• Provide consultative support on product optimization.
• Work on complex projects involving reporting and analysis.
• Collaborate with internal teams and third-party vendors.

Skills

Communication skills

Problem-solving abilities

Customer service experience

Job description

ADP is looking for a Payroll Solutions Specialist to join their Human Resources Outsourcing team in Augusta, Georgia. In this role, you'll provide support for various payroll and tax-related inquiries, ensuring client satisfaction and efficient service delivery.

Ideal candidates should have at least two years of experience, strong communication skills, and the ability to thrive in a fast-paced, metrics-driven environment. ADP values diversity, inclusion, and continuous learning, offering comprehensive training and development opportunities.