Payroll Specialist II - Client Success & Compliance

UKG; Annapolis (MD); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG in Annapolis, MD is seeking a Payroll Representative II to be the primary contact for an assigned portfolio using UKG Ready payroll services. You will deliver exceptional customer support, resolve inquiries, and ensure timely, accurate service while building strong client relationships.

The role emphasizes detail orientation, proactive communication, and the ability to thrive in a fast-paced environment where priorities shift. Related experience in payroll and customer service is preferred.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll processes

Attention to detail

Quick learner

Fast-paced environment

Tools

Excel

Job description

UKG in Annapolis, MD is seeking a Payroll Representative II to be the primary contact for an assigned portfolio using UKG Ready payroll services. You will deliver exceptional customer support, resolve inquiries, and ensure timely, accurate service while building strong client relationships.

The role emphasizes detail orientation, proactive communication, and the ability to thrive in a fast-paced environment where priorities shift. Related experience in payroll and customer service is preferred.