Payroll Client Success Specialist II

UKG Inc.; Providence (RI); On-site; USD 44,000 - 63,000; Full time

Job summary

UKG Inc. is seeking a Payroll Representative II to serve as the primary contact for an assigned portfolio of clients using UKG Ready payroll and workforce management services.

You will deliver exceptional customer support, build strong client relationships, and resolve payroll inquiries while ensuring timely, accurate service. The role requires attention to detail, a proactive, client-focused approach, and the ability to thrive in a fast-paced environment where priorities shift.

Qualifications

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Skills

Payroll processes

Compliance

Attention to detail

Fast-paced environment

Tools

Excel

Job description

UKG Inc. is seeking a Payroll Representative II to serve as the primary contact for an assigned portfolio of clients using UKG Ready payroll and workforce management services.

You will deliver exceptional customer support, build strong client relationships, and resolve payroll inquiries while ensuring timely, accurate service. The role requires attention to detail, a proactive, client-focused approach, and the ability to thrive in a fast-paced environment where priorities shift.