Payroll Solutions Specialist - Client-Focused, Growth

ADP, Inc.; El Paso (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

ADP, Inc. is hiring a Payroll Solutions Specialist in El Paso, TX to join our HR Outsourcing team. You will respond to client inquiries about payroll products, provide accurate navigation support, and ensure timely resolution of issues.

You will also assist with payroll processing, tax changes, and year-end tasks, while collaborating with internal teams to meet client expectations. The role emphasizes consultative guidance, strong communication, and a customer-first approach within a

Qualifications

• At least two years of experience in payroll or related field.
• Military experience is accepted and valued.
• Occasional extended hours during peak seasons are required.

Responsibilities

• Respond to client questions regarding payroll and benefits products and provide navigation support.
• Assist clients with payroll processing and tax changes; communicate updates and issues.
• Act as a trusted advisor, offering consultative support and product optimization recommendations.
• Support quarter and year-end processing, resolving issues and documenting changes.
• Develop complex reports and perform data analysis to support payroll tasks.
• Collaborate with internal teams and third-party vendors to resolve issues and communicate changes to clients.

Skills

Payroll processing

Customer service

Communication

Tax knowledge

Problem solving

Job description

ADP, Inc. is hiring a Payroll Solutions Specialist in El Paso, TX to join our HR Outsourcing team. You will respond to client inquiries about payroll products, provide accurate navigation support, and ensure timely resolution of issues.

You will also assist with payroll processing, tax changes, and year-end tasks, while collaborating with internal teams to meet client expectations. The role emphasizes consultative guidance, strong communication, and a customer-first approach within a