Payroll Implementation Lead — End-to-End Onboarding

Socket.dev; Denver (CO); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Stock options

401(k) with match

Comprehensive healthcare

Flexible PTO

AI tools access

Paid parental leave

Job summary

Homebase is seeking a Project Lead to own the end-to-end payroll implementation for small businesses. You’ll coordinate onboarding, collect data, and run the first payroll, partnering with an Onboarding Implementation Specialist on technical tasks.

You’ll train customers, resolve questions by researching regulations, and work with Sales to remove blockers. Join a collaborative team in Denver and help scale our payroll platform.

Qualifications

• 3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
• Proven project management experience managing multiple client engagements simultaneously
• Advanced in Excel or Google Sheets — you're comfortable cleaning, reconciling, and working through large data sets
• Hands‑on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
• A clear, confident communicator who can translate complex payroll concepts for customers and internal stakeholders alike
• A strong problem‑solver who can navigate ambiguity, research state‑by‑state regulations, and find answers independently
• Energized by complex systems with rules that vary by state, county, and municipality
• Metrics‑driven with a track record of hitting individual and team goals
• Highly organized with a strong sense of ownership — you drive work to completion and flag risks early
• AI Fluency Expectations (Required) - In this role, you will be expected to: Actively use AI tools to improve implementation workflows and operational efficiency.
• Partner with others to test, measure, and refine AI‑driven solutions.
• Use data to evaluate AI performance and recommend improvements.
• Continuously learn and adapt as AI capabilities evolve.

Responsibilities

• Own the end-to-end payroll implementation experience — you're the customer's primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
• Collect and reconcile complex customer data including business entity details, employee demographics, and YTD payroll records from prior providers
• Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
• Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
• Collaborate with Sales to address implementation blockers that require customer follow-up
• Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
• Maintain clean, accurate records in Salesforce throughout every implementation
• Collaborate in-office Monday through Thursday

Skills

Project management

Payroll

Onboarding

Data reconciliation

Salesforce

Excel

Client communication

AI fluency

Tools

Salesforce

Phone systems

Job description

Homebase is seeking a Project Lead to own the end-to-end payroll implementation for small businesses. You’ll coordinate onboarding, collect data, and run the first payroll, partnering with an Onboarding Implementation Specialist on technical tasks.

You’ll train customers, resolve questions by researching regulations, and work with Sales to remove blockers. Join a collaborative team in Denver and help scale our payroll platform.