Payroll Client Success Specialist

Kaizen CPAs + Advisors; Antioch (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Kaizen CPAs + Advisors is seeking a Payroll Client Service Representative in Illinois to manage the payroll experience for assigned clients from submission to completion. You’ll build relationships, troubleshoot payroll issues, and coach clients on payroll systems, ensuring accurate and timely processing.

You’ll work with isolved, SwipeClock, and Microsoft tools while maintaining documentation and proactive follow-ups to keep clients satisfied and compliant.

Qualifications

• Prior payroll experience is required.
• Customer service, accounting, HR, or related experience preferred.
• Experience working directly with business clients or managing multiple client relationships preferred.
• Comfortable working with numbers, detailed information, and deadline-driven processes.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Comfortable learning new technology and working across multiple software systems.
• Ability to work independently while collaborating with a team.
• Payroll software or HRIS experience is a plus.

Responsibilities

• Manage the payroll relationship for assigned clients from submission through completion and follow-up.
• Process client payrolls accurately and on time.
• Review payroll information and resolve questions before processing.
• Respond to client questions and follow through until issues are resolved.
• Build relationships with clients and learn how their businesses operate.
• Coach clients on the effective use of isolved and other payroll-related systems.
• Troubleshoot payroll, timekeeping, and software issues.
• Identify tools and process improvements to make payroll easier and more efficient.
• Maintain accurate payroll notes, employee notes, and client documentation.
• Follow up proactively when clients are late reporting payroll or need info.
• Process corrections, supplemental payrolls, and voids when necessary.
• Support time and attendance, payroll imports, retirement plan data, and basic HR/ACA processes.
• Collaborate with YPD HCM teams to solve client issues.
• Identify opportunities to improve internal processes and client service.

Skills

Payroll experience

Customer service

Communication skills

Organizational skills

Attention to detail

Learning new technology

Independent worker

Tools

isolved

SwipeClock

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Adobe

Qount

Job description

Kaizen CPAs + Advisors is seeking a Payroll Client Service Representative in Illinois to manage the payroll experience for assigned clients from submission to completion. You’ll build relationships, troubleshoot payroll issues, and coach clients on payroll systems, ensuring accurate and timely processing.

You’ll work with isolved, SwipeClock, and Microsoft tools while maintaining documentation and proactive follow-ups to keep clients satisfied and compliant.