Payroll & Client Success Specialist

Workplace HCM Inc.; Marlton (NJ); On-site; USD 23,419 - 49,593; Full time

Benefits offered by this job

PTO & Sick Time

401k after 6 months

Dental & Vision insurance

Paid Holidays

Job summary

Workplace HCM Inc. is seeking a Payroll Specialist to manage client relationships and support multi-product clients with technical assistance, training, and service inquiries.

You will coordinate payroll processing calendars, training sessions, and proactive client activity management to ensure accuracy and satisfaction. Key responsibilities include handling a large client group, monitoring systems for issues, and delivering timely payroll while maintaining documentation and service quality.

Qualifications

• Excellent client services and technical support skills.
• One-year office experience preferred.
• Ability to work with multiple departments.
• Ability to multi-task and work independently.
• Exceptional verbal and written communications skills.
• Proficient in Windows based software.
• Must be able to work overtime as needed.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Manage a shared client group of 1700 - 2000 clients.
• Monitor the client system and identify issues as they arise.
• Manage the daily payroll process to produce timely payroll for clients.
• Maintain proper documentations of client communications.
• Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity.
• Maintain a long-term relationship with every client assigned to you.
• Provide backup for other specialists as needed.
• Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues.
• Other related tasks as assigned.

Skills

Client services

Technical support

Multitasking

Communication skills

Windows software

Bilingual (Spanish/English)

Tools

Windows OS

Job description

Workplace HCM Inc. is seeking a Payroll Specialist to manage client relationships and support multi-product clients with technical assistance, training, and service inquiries.

You will coordinate payroll processing calendars, training sessions, and proactive client activity management to ensure accuracy and satisfaction. Key responsibilities include handling a large client group, monitoring systems for issues, and delivering timely payroll while maintaining documentation and service quality.