Payroll Client Experience Specialist

Payroll Partners, Inc; Cincinnati (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Payroll Partners, Inc in Cincinnati is looking for a Client Experience Representative tasked with ensuring quality service for clients during payroll processes. This role involves resolving client inquiries and enhancing client satisfaction through proactive engagement and effective solutions.

The ideal candidate will have previous experience in payroll processing, strong communication skills, and the ability to handle multiple tasks efficiently. A high school diploma is required, along with proficiency in relevant payroll software.

Qualifications

• Previous experience processing payroll within relevant software.
• Excellent verbal and written communication skills.
• Proficient with computers and internet keyboarding.

Responsibilities

• Ensure quality service for clients regarding payroll production and tax issues.
• Gather feedback to enhance client satisfaction.
• Maintain a positive working relationship with clients and coworkers.

Skills

Client Focus

Problem Solving

Communication

Flexibility

Education

High school diploma or equivalent

Tools

Payroll Software (UKG, ADP, Paycor, Paychex)

Job description

Payroll Partners, Inc in Cincinnati is looking for a Client Experience Representative tasked with ensuring quality service for clients during payroll processes. This role involves resolving client inquiries and enhancing client satisfaction through proactive engagement and effective solutions.

The ideal candidate will have previous experience in payroll processing, strong communication skills, and the ability to handle multiple tasks efficiently. A high school diploma is required, along with proficiency in relevant payroll software.