Hybrid Payroll Implementation Specialist

Kaizen Lab Inc.; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Partial medical & dental

Fully paid life insurance

Short-term disability

Long-term disability

401(k) with 4% match

HSA contributions

Generous PTO

Job summary

Kaizen Lab Inc. in the United States seeks a Payroll Implementation Consultant to join the Client Experience Team. You will help deliver exceptional service and support to clients, ensuring their success with our payroll and HR solutions.

The role emphasizes onboarding, training, and building strong client relationships throughout the implementation, with a hybrid work arrangement and opportunities for growth within a dynamic, fast-growing company.

Qualifications

• Minimum of 3 years of experience in payroll processing or implementation.
• Strong passion for delivering exceptional customer service.
• Excellent multitasking and project management skills.
• High level of integrity, professionalism, and positive attitude.
• Ability to influence and effectively challenge thinking to foster improvements.
• Innovative mindset with a commitment to excellence.
• Curiosity and critical thinking-ability to ask engaging questions and seek continuous learning.
• Strong teamwork and Collaborative skills.

Responsibilities

• Support onboarding process for new clients, servicing as a subject matter expert.
• Assist clients in developing their skills to effectively utilize our platform.
• Build and maintain positive relationships with clients throughout the implementation process.
• Deliver exceptional customer service, ensuring client satisfaction.
• Provide comprehensive training on systems functionality and address client needs and requests.
• Develop a deep understanding of our platform's capabilities to effectively engage clients.
• Collaborate with team members to ensure seamless support and service delivery.
• Utilize our technology to support payroll, time & attendance, HR, and other client needs.

Skills

Customer service

Project management

Team collaboration

Attention to detail

Job description

Kaizen Lab Inc. in the United States seeks a Payroll Implementation Consultant to join the Client Experience Team. You will help deliver exceptional service and support to clients, ensuring their success with our payroll and HR solutions.

The role emphasizes onboarding, training, and building strong client relationships throughout the implementation, with a hybrid work arrangement and opportunities for growth within a dynamic, fast-growing company.