Account Manager

adpinternalcareers; El Paso (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

ADP is seeking an Account Manager for Payroll to serve an assigned client base by delivering expert guidance and ensuring client success.

You will manage expectations, address issues, and coordinate projects and meetings with client decision-makers while mentoring junior team members and contributing to payroll process improvements.

Role emphasizes proactive communication, adherence to SLA, and cross-functional collaboration to maximize client satisfaction and retention.

Responsibilities

• Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
• Effectively handle all client inquiries with quality and within the established SLA's.
• Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
• Assist in the creation and implementation of new processes and procedures.
• Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, etc.
• Meet department standards and metrics

Job description

1M Service Team is hiring Account Managers for Payroll

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

TheAccount Manager will provide a variety of services to an assigned client base for including.

• Ensure client satisfaction and maximize performance
• Act as a subject matter expert
• Resolve issues related to features, functionality and client knowledge
• Coordinate and facilitate regular proactive meetings with client decision-maker
• Coordinate and manage client level projects
• Train and mentor account managers
• Assist with development of procedures and documentation related to account management

RESPONSIBILITIES:

• Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
• Effectively handle all client inquires with quality and within the established SLA's.
• Contact and visit high profile clients proactively to ensure satisfaction and retention. Prepare and deliver account review presentations. Perform regular analysis of assigned accounts to identify successes and opportunity for improvement.
• Assist in the creation and implementation of new processes and procedures.
• Coordinate client level projects including addition of features, client mergers and acquisitions, regulatory changes, etc.
• Meet department standards and metrics

Amazon DSP experience