Bilingual Senior Payroll Client Leader

ADP, Inc.; Town of Florida (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Day 1 benefits

Volunteer time off

Job summary

ADP, Inc. is seeking a Bilingual Senior Client Service Manager, Payroll to lead and scale a high-performing Account Manager team. You will partner with executive stakeholders and cross-functional groups to drive productive client outcomes and retention.

The role emphasizes collaboration, problem-solving, and high standards of service delivery in a fast-paced environment. You will mentor team members and guide strategic initiatives while maintaining strong relationships with clients.

Qualifications

• 5+ years of client service experience.
• 3+ years of people leadership experience.
• Fluent in both Spanish and English.
• Strong client service, verbal and written communication skills.

Responsibilities

• Lead daily activities of an Account Manager team to meet deadlines and quality standards.
• Develop client management strategies using data and analytics to achieve outcomes.
• Collaborate with cross-functional teams to drive client outcomes and retention.

Skills

Client service leadership

People leadership

Bilingual Spanish/English

Executive communication

Problem solving

Job description

ADP, Inc. is seeking a Bilingual Senior Client Service Manager, Payroll to lead and scale a high-performing Account Manager team. You will partner with executive stakeholders and cross-functional groups to drive productive client outcomes and retention.

The role emphasizes collaboration, problem-solving, and high standards of service delivery in a fast-paced environment. You will mentor team members and guide strategic initiatives while maintaining strong relationships with clients.