Operations Analyst - EMEA Wire Exception & Repair

Bank of America; Scranton (Lackawanna County); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is seeking a detail-oriented payments operations analyst to analyze and resolve day-to-day issues within a business unit. The role focuses on supporting defined procedures, routine analytics, and reporting, including exception processing.

Responsibilities include repairing complex wire payments for EMEA clients, learning wire lifecycle, and coordinating implementations of new products and services while maintaining high accuracy and strong collaboration with partners.

Qualifications

• Minimum 1 year experience with wires or research and analysis in a production environment.
• Ability to multitask using various systems/applications.
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure.
• Strong ability to work both independently and collaboratively.
• Excellent communication/organizational skills.
• Proficient in Microsoft Office Suite, especially Excel.
• Schedule is Monday - Friday 5am - 2pm EST.
• Overtime as needed.
• Position requires adherence to London holiday schedule to meet business needs.

Responsibilities

• Analyze wire instructions to repair complex wire payments for EMEA clients.
• Adhere to production standards and maintain accuracy while executing procedures.
• Learn and understand payment processing, wire lifecycle, and wire settlement flows.
• Navigate multiple processing applications during research and exception processing.
• Adapt to procedural, system, and operational changes within wire processing functions.
• Collect and interpret data to validate operational processes.
• Coordinate implementation for products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedural, technical, and operational changes.
• Expand product knowledge within operations environment.
• Build relationships with partners and teammates.
• Inspect data to identify issues and trends.

Skills

Attention to Detail

Customer and Client Focus

Monitoring, Surveillance, and Testing

Process Performance Management

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies, Procedures, and Guidelines

Process Design

Process Effectiveness

Strategic Thinking

Tools

Excel

JIRA

SWIFT

GIN applications

Intix Applications

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit.

Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities

• Analyzing wire instructions to successfully repair complex wire payments for EMEA clients
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Collects and interprets data to validate operational processes
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends

Required Qualifications

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Ability to multitask using various systems/applications
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Strong ability to work both independently and collaboratively
• Excellent communication/organizational skills
• Proficient work experience with Microsoft Office Suite, especially Excel.
• Schedule is Monday - Friday 5am - 2pm EST
• Overtime as needed
• Position requires adherence to the London holiday schedule to meet business and operational needs

Desired Qualifications

• Knowledge with any of the following software is a plus: GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT applications
• Working knowledge of payment investigation systems
• Financial industry experience
• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking

Shift

1st shift (United States of America)

Hours Per Week

40