Operations Analyst - Global Payment Operations Investigations

Bank of America; USA; Vor Ort; USD 52.000 - 75.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) Match

Paid Time Off

Zusammenfassung

Bank of America is seeking an Operations Analyst to analyze day-to-day issues, perform research, and provide resolution for matters within a business unit. You will support defined procedures, run routine analytics, and create reports while handling exception processing.

Responsibilities include learning payment processing flows, navigating multiple systems, and coordinating implementations for products and services. Strong attention to detail and communication are essential.

Qualifikationen

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment.
• Minimum of 1 year experience in customer service.
• Risk and resolve experience.
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure.
• Experience with Microsoft Office Suite.
• Strong oral, written, and interpersonal communication skills.
• Strong organizational skills.
• Strong attention to detail.
• Ownership and accountability for delivering high quality work.
• Ability to prioritize effectively, adapt, and meet deadlines.
• Ability to work overtime when needed.

Aufgaben

• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy.
• Learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows.
• Navigate multiple processing applications during research and exception processing.
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Assist with coordination of implementation for products, services, and operational solutions.
• Support the design, documentation, implementation, and monitoring of new products and services.
• Provide guidance regarding procedural, technical, and operational changes.
• Expand business products knowledge within operations environment.
• Build networks by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Kenntnisse

Attention to Detail

Customer Focus

Monitoring/Testing

Process Performance

Research

Adaptability

Business Analytics

Critical Thinking

Reporting

Written Communications

Data Management

Policies & Procedures

Management Process Design

Process Effectiveness

Strategic Thinking

Tools

Microsoft Office Suite

Jobbeschreibung

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities

• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Minimum of 1 year experience in customer service
• Risk and resolve experience
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Experience with Microsoft Office Suite
• Strong oral, written, and interpersonal communication skills
• Strong organizational skills
• Strong attention to detail
• Ownership and accountability for delivering high quality work
• Ability to prioritize effectively, adapt, and meet deadlines
• Ability to work overtime when needed

Desired Qualifications

• Experience with payment investigation systems: Global Investigations-Payments/Wires, Cash Manager, QZ Task, Cashpro FX
• Experience implementing process improvements and automation
• Understanding of Dodd Frank
• Demonstrates leadership, leading through change and process improvements to deliver results

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines
• Management Process Design
• Process Effectiveness
• Strategic Thinking

Shift: 1st shift (United States of America) Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency