Operations Analyst - EMEA Wire Exception & Repair

Bank of America; Richmond (VA); Presencial; USD 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

Bank of America in Richmond, VA is seeking an Analyst to analyze day-to-day issues within a business unit, research, and provide resolution. The role includes supporting defined procedures, routine analytics, and creating reports for wire payments.

The position requires at least 1 year of wire or research experience, strong Excel skills, and the ability to multitask and work independently or with others. Schedule is Monday–Friday, 5am–2pm EST with overtime as needed.

Formación

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment.
• Proficient with Microsoft Office Suite, especially Excel.

Responsabilidades

• Anaylizing wire instructions to successfully repair complex wire payments for EMEA clients
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Collects and interprets data to validate operational processes
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends

Conocimientos

Wire payments knowledge

Data analysis

Time management

Multitasking

Excel

Attention to Detail

Communication

Research

Reporting

Written communications

Data management

Policies, procedures, and guidelines

Strategic thinking

Herramientas

GIN applications

WTX

ARIES

JIRA

Intix Applications

eTask

SWIFT applications

Descripción del empleo

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to success, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities

• Anaylizing wire instructions to successfully repair complex wire payments for EMEA clients
• Adhering to production standards set internally within the business unit, while executing procedures and maintaining a high level of accuracy
• Ability to learn and understand payment processing, including the lifecycle and format of a wire, the wire transfer product, and wire settlement flows
• Ability to navigate multiple processing applications during research and exception processing
• Adapt to and effectively execute procedural, system, and operational changes within wire processing functions.
• Collects and interprets data to validate operational processes
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends

Required Qualifications

• Minimum of 1 year experience with Wires or research and analysis experience in a production environment
• Ability to multitask using various systems/applications
• Excellent time management and prioritization skills, with ability to meet deadlines under pressure
• Strong ability to work both independently and collaboratively
• Excellent communication/organizational skills
• Proficient work experience with Microsoft Office Suite, especially Excel.
• Schedule is Monday - Friday 5am - 2pm EST
• Overtime as needed
• Position requires adherence to the London holiday schedule to meet business and operational needs

Desired Qualifications

• Knowledge with any of the following software is a plus: GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, SWIFT applications
• Working knowledge of payment investigation systems
• Financial industry experience
• Strives to bring new thoughts and ideas to the team to drive innovation and unique solutions

Skills

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines
• Management Process Design
• Process Effectiveness
• Strategic Thinking

Shift: 1st shift (United States of America) Hours Per Week: 40

Pay Transparency details US - VA - Richmond - 8001 VILLA PARK DR - VILLA PARK OPS CENTER BLDG C (VA2100) Pay and benefits information

Pay

Pay range $25.00 - $32.67 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay This role is compensated with a base salary and is not incentive eligible.

Benefits

Benefits This role is currently benefits eligible.

• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency