Payments Technology Operations Lead

inspirebrands; Georgia; On-site; USD 110,000 - 150,000; Full time

Job summary

Inspire Brands seeks a Lead Technology Operations Analyst, Payments to oversee cross-functional teams and drive releases for high-quality payment solutions. You will design, automate, and continuously improve processes and workflows, mentored peers, and coordinate with engineers, help desk, and vendor partners to optimize payment capabilities across stores and digital channels.

The role requires strong communication skills, vendor coordination, and hands-on troubleshooting across hardware and

Qualifications

• Bachelor's Degree in a relevant field.
• 7–10 years of progressive IT experience (system configuration and implementation).
• Expert knowledge of ITIL and service management.
• Experience supporting multi-modal and geographical disparate locations.

Responsibilities

• Design and continuously improve tasks for successful execution using runbooks, automations, and processes.
• Own payments, POS, system integrations, and restaurant technology end-to-end.
• Lead cross-functional collaboration with brand marketing, operations, and shared services.
• Mentor junior team members and peers for growth opportunities.
• Manage ITIL/SDLC processes for incidents, changes, and deployments.
• Plan deployments with vendors and ensure change management compliance.

Skills

Customer service

Team leadership

Communication

Problem solving

Vendor coordination

ITIL knowledge

Education

Bachelor's Degree in a relevant field

Tools

PowerShell

Python

Microsoft Windows

Contentful

APIs

Job description

Inspire Brands seeks a Lead Technology Operations Analyst, Payments to oversee cross-functional teams and drive releases for high-quality payment solutions. You will design, automate, and continuously improve processes and workflows, mentored peers, and coordinate with engineers, help desk, and vendor partners to optimize payment capabilities across stores and digital channels.

The role requires strong communication skills, vendor coordination, and hands-on troubleshooting across hardware and