Payments Tech Support Lead: Growth & Training

Maverick Payments; Calabasas (CA); On-site; USD 83,097,000 - 100,289,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health, vision, dental insurance

401K with 4% match

Paid time off

Career development

Team building events

Vibrant office culture

Job summary

Maverick Payments, based in Calabasas, CA, seeks a Technical Support Lead to deliver payments-related technical support and superior client experience across channels. You will triage, resolve, and document inquiries, while coaching junior teammates and improving processes.

The role focuses on setup of POS terminals, gateway integrations, and aiding Sales partners with equipment selections. A leadership mindset and payments industry background are valued.

Qualifications

• High school diploma or equivalent required.
• 2+ years payments industry experience in call center or customer support related role.
• 2+ years’ experience in payment processing, specifically terminal technical support; 1 year in ticket handling and escalations; some leadership experience preferred.

Responsibilities

• Provide first-class customer service/support via telephone, email, chat, and other channels.
• Triage inbound inquiries, manage ticket priority, and escalate as needed.
• Maintain accurate records of inquiries and problems handled.
• Set up/configure POS terminals, pin pads, and value-added software and gateways.
• Assist Sales partners in adding equipment and services to merchant accounts.
• Provide technical support for setup issues, connectivity, and processing errors.
• Train clients and team members on POS system usage and best practices.
• Support onboarding of new Tech Support staff and mentoring peers.

Skills

Payments industry experience

Ticket handling

Terminal payment support

Leadership experience

Education

High school diploma or equivalent

ETA CPP Certification (preferred)

Some college or college degree (preferred)

Job description

Maverick Payments, based in Calabasas, CA, seeks a Technical Support Lead to deliver payments-related technical support and superior client experience across channels. You will triage, resolve, and document inquiries, while coaching junior teammates and improving processes.

The role focuses on setup of POS terminals, gateway integrations, and aiding Sales partners with equipment selections. A leadership mindset and payments industry background are valued.