Payments Operations Manager — Process Improvement & Strategy

Stefanini, Inc; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Stefanini, Inc. is seeking a Payments Operations Leader to oversee payment processing across cards, ACH, and digital wallets. You will drive process improvements, manage cross-functional initiatives, and build KPIs to guide smarter financial decisions.

You will lead and develop a high-performing payments team and collaborate with Finance, Technology, and Operations on system enhancements. The role emphasizes operational leadership, project management, and the ability to translate data into

Qualifications

• Experience in payments, finance operations, or payment processing.
• Strong project management and process improvement skills.
• Ability to work across technical and business teams.
• Experience using data and reporting tools like Tableau to drive decisions.
• Leadership experience with a track record of developing successful teams.
• Bachelor's degree or equivalent experience; certifications are a plus.

Responsibilities

• Lead payment operations across cards, ACH, digital wallets, and other electronic payment channels.
• Identify opportunities to streamline workflows and improve financial systems.
• Partner with Finance, Technology, and Operations teams to deliver new initiatives and system enhancements.
• Manage projects from planning through testing, implementation, and rollout.
• Build reporting and KPIs to measure performance and support smarter business decisions.
• Lead, mentor, and develop a high-performing team.

Skills

Leadership

Project management

Process improvement

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

CPP/FTIP/Lean Six Sigma certifications

Tools

Tableau

Job description

Stefanini, Inc. is seeking a Payments Operations Leader to oversee payment processing across cards, ACH, and digital wallets. You will drive process improvements, manage cross-functional initiatives, and build KPIs to guide smarter financial decisions.

You will lead and develop a high-performing payments team and collaborate with Finance, Technology, and Operations on system enhancements. The role emphasizes operational leadership, project management, and the ability to translate data into