Payments & POS Tech Operations Lead

Inspire-Brands; Atlanta (GA); On-site; USD 90,000 - 140,000; Full time

Job summary

Inspire Brands in Atlanta seeks a Lead Technology Operations Analyst, Payments to own end-to-end payments operations, including in-store and digital channels. You will design and optimize runbooks, automate workflows, and drive cross-functional initiatives across engineering, brand teams and vendors.

The role requires strong communication, vendor management, and hands-on ITIL/SDLC expertise, with mentoring responsibilities to grow the team and ensure QA/UAT readiness.

Qualifications

• Bachelor's degree in IT/CS or related field.
• Experience with ITIL/SDLC and enterprise IT operations.
• Strong communication and vendor coordination skills.

Responsibilities

• Design, improve, and manage ITIL/SDLC processes.
• Lead runbooks, automations, and integrations for payments.
• Coordinate with engineering, help desk and brand teams.
• Mentor junior staff and ensure QA/UAT readiness.

Skills

Stakeholder collaboration

Vendor management

ITIL/SDLC

Troubleshooting

Mentoring

Education

Bachelor's Degree in IT/CS

Tools

PowerShell

Python

APIs

Job description

Inspire Brands in Atlanta seeks a Lead Technology Operations Analyst, Payments to own end-to-end payments operations, including in-store and digital channels. You will design and optimize runbooks, automate workflows, and drive cross-functional initiatives across engineering, brand teams and vendors.

The role requires strong communication, vendor management, and hands-on ITIL/SDLC expertise, with mentoring responsibilities to grow the team and ensure QA/UAT readiness.