Payments Operations & Onboarding Associate

Authority Brands; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k)

Job summary

Authority Brands Inc. is seeking an organized Operations Specialist to support our Payments Division in a fast-paced environment.

This entry-level role targets individuals with 1–2 years in payment processing or financing support, handling onboarding, CRM-driven ticketing, and data-entry tasks to ensure smooth daily operations. You will collaborate with operations, IT, and support teams while staying updated on payment systems and lender portals.

Qualifications

• 1–2 years of experience in payment processing, customer support, or consumer financing
• Familiarity with ticketing systems, CRM tools, and digital support workflows
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment
• Effective communication skills, both verbal and written
• Problem-solving mindset and a desire to learn and grow within the role
• Proficiency in Microsoft Office (especially Excel and Outlook)
• High school diploma or equivalent required; associate or bachelor’s degree preferred

Responsibilities

• Serve as a first-line resource on the Payments Support Desk for merchant and franchisee inquiries
• Assist with onboarding support for merchants enrolling in consumer financing and payment processing platforms
• Monitor, log, and track support tickets using internal CRM and ticketing systems
• Escalate issues appropriately while ensuring clear and timely communication to internal teams and franchisees
• Perform basic data entry and integrity checks related to payment processing setup and consumer financing submissions
• Support report generation and status updates for team leads and management
• Collaborate cross-functionally with operations, IT, and support partners to ensure smooth execution of daily tasks
• Stay current on updates to payment systems, lender portals, and internal procedures

Skills

Ticketing systems

CRM tools

Excel

Attention to detail

Communication

Multi-tasking

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Ticketing systems

CRM software

Microsoft Office (Excel, Outlook)

Job description

Authority Brands Inc. is seeking an organized Operations Specialist to support our Payments Division in a fast-paced environment.

This entry-level role targets individuals with 1–2 years in payment processing or financing support, handling onboarding, CRM-driven ticketing, and data-entry tasks to ensure smooth daily operations. You will collaborate with operations, IT, and support teams while staying updated on payment systems and lender portals.