Payments Tech Support I — Growth & Training (Houston)

Maverick Payments; The Woodlands (TX); In loco; USD 34.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Bonuses

Health insurance

401K with matching

Paid time off

Career development

Company events

Vibrant office culture

Descrizione del lavoro

Maverick Payments in the Greater Houston area is seeking a Technical Support I to deliver payments-focused technical support via phone, email, and chat, ensuring a superior client experience across setup, troubleshooting, and PIN pad/configuration.

If you enjoy solving technical issues, working with POS systems, and helping merchants optimize their payment stack, this on-site role offers growth, benefits, and a collaborative team environment with a family feel.

Competenze

• High school diploma or equivalent.
• 2+ years of relevant technical experience.
• Proficiency with Microsoft Suite.
• Knowledgeable in point-of-sale systems and related peripherals.
• Applicable TSYS knowledge.
• Experience in call center environments.
• Ability to listen to others and communicate effectively.
• Ability to clearly communicate technical related directions in verbal and written form.
• Possesses strong analytical and research skills with strong attention to detail.
• Ability to work autonomously while producing a high output of quality work.
• Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy.
• Ability to ensure that one's own and other's work and information are complete and accurate.

Mansioni

• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
• Utilizing all tools and systems consistently to enhance department knowledge.
• Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
• Assist Sales partners and merchants in adding equipment and services to merchant accounts.
• Assist Sales Partners in POS hardware and software selection based on client needs.
• Provide technical support and troubleshooting for setup issues, connection issues, and research processing errors.
• Provide clients with guidance and training on the use of POS systems.
• Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
• Critical thinking by strategically eliminating barriers and offering additional solutions to overcome situations.
• Supporting specialized projects on an as‑needed basis as directed by the leadership team.
• Other duties as assigned

Conoscenze

Microsoft Suite

POS systems knowledge

Call center experience

Technical troubleshooting

Communication skills

Analytical skills

Autonomous work

Formazione

High school diploma or equivalent

Strumenti

TSYS knowledge

POS peripherals

Descrizione del lavoro

Maverick Payments in the Greater Houston area is seeking a Technical Support I to deliver payments-focused technical support via phone, email, and chat, ensuring a superior client experience across setup, troubleshooting, and PIN pad/configuration.

If you enjoy solving technical issues, working with POS systems, and helping merchants optimize their payment stack, this on-site role offers growth, benefits, and a collaborative team environment with a family feel.