Partner Support Specialist — Fast-Paced Payments

Maverick Payments; The Woodlands (TX); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K plan with employer match

Paid time off

Paid holidays

Employee events

Job summary

Maverick Payments in the Greater Houston area is seeking a Partner Support Representative to join our Partner Relations team. You will be the frontline contact for partners, handling inbound calls, emails, dashboards, and HappyFox to resolve issues and move tasks forward.

You will manage a high volume of tickets, coordinate with underwriting, risk, product teams, and ensure accurate updates, timely responses, and a strong partner experience while adhering to SOPs and service standards.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of experience in customer service, call center, or support operations required; financial services, payments, or merchant services experience preferred.
• Experience working in ticketing systems, CRM tools, dashboards, or similar support platforms preferred.

Responsibilities

• Serve as the first point of contact for partners via inbound calls, email, Dashboard, and HappyFox, delivering timely, professional, partner-first support.
• Manage a high volume of tickets and calls daily, resolving requests accurately and within service level standards.
• Take full ownership of partner requests from intake through resolution, with clear status updates and timelines.
• Support underwriting needs including pending application assistance, document uploads, and policy inquiries.
• Handle risk-related requests including UCC liens, transaction reviews, and funding holds.

Skills

Customer service

Call center experience

Ticket handling

Education

High School Diploma or equivalent

Tools

HappyFox

CRM software

Dashboard software

Job description

Maverick Payments in the Greater Houston area is seeking a Partner Support Representative to join our Partner Relations team. You will be the frontline contact for partners, handling inbound calls, emails, dashboards, and HappyFox to resolve issues and move tasks forward.

You will manage a high volume of tickets, coordinate with underwriting, risk, product teams, and ensure accurate updates, timely responses, and a strong partner experience while adhering to SOPs and service standards.