Merchant Payments Tech Support Specialist

Card Network; Troy (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Card Network in Troy, MI, is seeking a technical support professional to assist merchants and clients with payment terminals and POS systems. You will guide setups, perform software updates, and troubleshoot connectivity and transaction issues.

Applicants should have 1–2 years of related experience, solid analytical and communication skills, and be comfortable using ticketing systems and CRM tools. On-site role with standard business software usage.

Qualifications

• 1-2+ years in technical support or related role.
• Strong analytical and troubleshooting skills.
• Familiarity with payment terminals and POS equipment is preferred.
• Excellent verbal and written communication.
• Ability to manage multiple support requests and prioritize.

Responsibilities

• Provide technical support to merchants and clients for payment terminals and POS systems.
• Troubleshoot payment processing issues and device errors.
• Guide setup, software updates, and basic troubleshooting procedures.
• Create, document, and manage support tickets with accurate records.
• Follow up on outstanding requests to ensure timely resolution.
• Maintain knowledge of payment technology and industry best practices.
• Follow security procedures when handling sensitive payment information.

Skills

Analytical thinking

Troubleshooting

Communication skills

Multitasking

Ticketing systems

Tools

CRM platforms

Ticketing systems

Email clients

Job description

Card Network in Troy, MI, is seeking a technical support professional to assist merchants and clients with payment terminals and POS systems. You will guide setups, perform software updates, and troubleshoot connectivity and transaction issues.

Applicants should have 1–2 years of related experience, solid analytical and communication skills, and be comfortable using ticketing systems and CRM tools. On-site role with standard business software usage.