Payments Tech Support Specialist (Tier 1)

Jupiter Payments; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

Jupiter Payments invites applications for a Customer & Technical Support Specialist in Jupiter, FL. This in-office role focuses on helping merchants and agents keep payment systems running smoothly, answering questions, and resolving issues with a strong customer-first approach.

The position offers hands-on training across customer and technical support, exposure to payment technology, POS software, and real-world troubleshooting, with opportunities to grow as products and processes evolve.

Qualifications

• Strong communication and customer service skills.
• Willingness to learn unfamiliar systems.
• Ability to troubleshoot issues methodically.
• Ownership of requests from initial contact through resolution.

Responsibilities

• Provide Tier 1 phone and email support to merchants and agents.
• Troubleshoot payment terminals, POS systems, software, and common technical issues.
• Assist with account maintenance, CRM and helpdesk activities, terminal file builds, and equipment configuration.
• Help merchants and agents navigate products, understand processes, and resolve account or transaction-related questions.
• Monitor incoming requests, prioritize issues, communicate updates, and follow through to resolution.
• Recognize when escalation is needed and coordinate with internal teams.
• Maintain accurate documentation of support requests, troubleshooting steps, and resolutions in the CRM and helpdesk systems.
• Build positive relationships with merchants and agents through responsive, dependable service.
• Collaborate across support, technical operations, and other departments to improve service delivery.

Skills

Customer service

Communication

Problem solving

Technical learning

Organization

Independence

Collaboration

Job description

Jupiter Payments invites applications for a Customer & Technical Support Specialist in Jupiter, FL. This in-office role focuses on helping merchants and agents keep payment systems running smoothly, answering questions, and resolving issues with a strong customer-first approach.

The position offers hands-on training across customer and technical support, exposure to payment technology, POS software, and real-world troubleshooting, with opportunities to grow as products and processes evolve.