Technical Support I

Maverick Payments; The Woodlands (TX); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Bonuses

Health insurance

401K with matching

Paid time off

Career development

Company events

Vibrant office culture

Descripción de la vacante

Maverick Payments in the Greater Houston area is seeking a Technical Support I to deliver payments-focused technical support via phone, email, and chat, ensuring a superior client experience across setup, troubleshooting, and PIN pad/configuration.

If you enjoy solving technical issues, working with POS systems, and helping merchants optimize their payment stack, this on-site role offers growth, benefits, and a collaborative team environment with a family feel.

Formación

• High school diploma or equivalent.
• 2+ years of relevant technical experience.
• Proficiency with Microsoft Suite.
• Knowledgeable in point-of-sale systems and related peripherals.
• Applicable TSYS knowledge.
• Experience in call center environments.
• Ability to listen to others and communicate effectively.
• Ability to clearly communicate technical related directions in verbal and written form.
• Possesses strong analytical and research skills with strong attention to detail.
• Ability to work autonomously while producing a high output of quality work.
• Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy.
• Ability to ensure that one's own and other's work and information are complete and accurate.

Responsabilidades

• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalate tickets accordingly.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
• Utilizing all tools and systems consistently to enhance department knowledge.
• Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
• Assist Sales partners and merchants in adding equipment and services to merchant accounts.
• Assist Sales Partners in POS hardware and software selection based on client needs.
• Provide technical support and troubleshooting for setup issues, connection issues, and research processing errors.
• Provide clients with guidance and training on the use of POS systems.
• Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
• Critical thinking by strategically eliminating barriers and offering additional solutions to overcome situations.
• Supporting specialized projects on an as‑needed basis as directed by the leadership team.
• Other duties as assigned

Conocimientos

Microsoft Suite

POS systems knowledge

Call center experience

Technical troubleshooting

Communication skills

Analytical skills

Autonomous work

Educación

High school diploma or equivalent

Herramientas

TSYS knowledge

POS peripherals

Descripción del empleo

Exciting Opportunities at Maverick Payments!

Join our fast-paced, growing company and further your career with Maverick Payments,where you can thrive, your ideas are valued, and your colleagues feel more like family than coworkers!

About Us

Maverick Payments is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes underwriting, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.

About the Position

Under the direction of the Technical Support Manager, the Technical Support I is responsible for providing payments related technical support services while ensuring superior client experience in all technical aspects involved in payment processing, ensuring customer and partner satisfaction.

• Provide first-class customer service/support via telephone, email, chat, and any future channel.
• Triage inbound customer communications, monitor priority of tickets assigned to the queue, and process and escalte tickets accordingly.
• Maintains an accurate and complete record of all inquiries and problems handled.
• Absorbing and retaining a large quantity of departmental system, policy and procedure knowledge.
• Utilizing all tools and systems consistently to enhance department knowledge.
• Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
• Assist Sales partners and merchants in adding equipment and services to merchant accounts.
• Assist Sales Partners in POS hardware and software selection based on client needs.
• Provide technical support and troubleshooting for setup issues, connection issues (dial‑up, TCP/IP, and GPRS), and research processing errors.
• Provide clients with guidance and training on the use of POS systems.
• Follow all card brad compliance rules and regulations for the security and integrity of sensitive information.
• Open mind to continued process improvements and innovation by offering suggestions to increase overall team performance.
• Critical thinking by strategically eliminating barriers and offering additional solutions to overcome situations.
• Supporting specialized projects on an as‑needed basis as directed by the leadership team.
• Other duties as assigned

Qualifications

• High school diploma or equivalent.
• 2+ years of relevant technical experience.
• Proficiency with Microsoft Suite.
• Knowledgeable in point-of-sale systems and related peripherals.
• Applicable TSYS knowledge.
• Experience in call centerenvironments.
• Ability to listen to others and communicate in an effective manner.
• Ability to clearly communicate technical related directions in verbal and written form.
• Possesses strong analytical and research skills with strong attention to detail.
• Ability to work autonomously while producing a high output of quality work.
• Demonstrates a level of credibility and concern that one be perceived as responsible, reliable, and trustworthy.
• Ability to ensure that one's own and other's work and information are complete and accurate. The ability to carefully prepare for meetings and presentations. The ability to follow up with others to ensure that agreements and commitments have been fulfilled.
• Ability to support, promote, and ensure alignment with the organization’s vision and values. The ability to understand how an organization must change considering internal and external trends and influences.
• Ability to focus personal efforts on achieving results consistent with the organization’s objectives.

What We Offer

• Competitive Salary, Bonuses and Incentive.
• Comprehensive employer sponsored health, vision, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with up to a 4% matching contribution.
• Commitment to Career Development and Advancement.
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $25 -$27 / hr.

This position will consider candidates to report on site in the Greater Houston area.