Payments TAM: Client Success & Solutions Lead

Tech Sales Jobs; Cincinnati (OH); Hybrid; USD 79,000 - 117,000; Full time

Job summary

Worldpay is seeking a Technical Account Manager to partner with clients, ensure seamless payments operations, and drive implementation of product enhancements. The role blends technical acumen with client-focused collaboration and cross-functional teamwork.

You will coordinate testing, monitor metrics, and deliver results in a hybrid US-based setting, with an emphasis on global commerce and top-tier client service.

Qualifications

• Strong knowledge of payments products and transaction processing.
• Excellent communication with clients and internal stakeholders.
• Ability to analyze issues and identify root causes.

Responsibilities

• Serve as a subject matter expert for payments processes and workflows.
• Investigate and resolve complex client and transaction issues.
• Drive process improvements to enhance efficiency and quality.
• Coordinate testing and implementation of new products or changes.
• Monitor performance metrics and identify risks and improvements.
• Collaborate with cross-functional teams to support client experience.
• Take on additional duties to support team goals.

Skills

Payments domain knowledge

Client communication

Issue analysis

Cross-functional collaboration

Project management

Data-driven decisions

Relationship building

Job description

Worldpay is seeking a Technical Account Manager to partner with clients, ensure seamless payments operations, and drive implementation of product enhancements. The role blends technical acumen with client-focused collaboration and cross-functional teamwork.

You will coordinate testing, monitor metrics, and deliver results in a hybrid US-based setting, with an emphasis on global commerce and top-tier client service.