Global Payments TAM - Client Success and Solutions

Tech Sales Jobs; Atlanta (GA); Hybrid; USD 79,000 - 117,000; Full time

Job summary

Worldpay in the United States is hiring a Technical Account Manager to act as the client's trusted advisor on payments products and operations. This hybrid, full‑time role supports Cincinnati, Denver, and Atlanta teams and works across sales, operations, product, technology, and compliance.

You will drive issue resolution, coordinate testing for new features, monitor metrics, and deliver positive client experiences while advancing process improvements and cross‑functional collaborations.

Qualifications

• Communicate effectively with clients, partners, and internal stakeholders in a clear and professional manner.
• Demonstrates strong knowledge of payments products, transaction processing, and industry best practices.
• Analyzes issues, identifies root causes, and implements effective solutions.
• Manages projects and priorities while meeting business objectives and service expectations.
• Collaborate with sales, operations, product, technology, and compliance teams to drive results.
• Build and maintain strong relationships through effective communication, negotiation, and teamwork.
• Exhibits adaptability, accountability, and a commitment to continuous improvement.

Responsibilities

• Serve as a subject matter expert for payments processes, products, and operational workflows.
• Identify, investigate, and resolve complex operational, client, and transaction‑related issues.
• Drive process improvements and implement solutions that enhance efficiency, quality, and performance.
• Coordinate testing, validation, and implementation activities for new products, enhancements, or process changes.
• Monitor performance metrics and leverage data to identify trends, risks, and improvement opportunities.
• Partner with cross‑functional teams to support business objectives and deliver a positive client experience.
• Perform additional duties and projects as assigned to support team and organizational goals.

Skills

Payments expertise

Client communication

Issue analysis

Project management

Cross-functional collaboration

Relationship building

Adaptability

Job description

Worldpay in the United States is hiring a Technical Account Manager to act as the client's trusted advisor on payments products and operations. This hybrid, full‑time role supports Cincinnati, Denver, and Atlanta teams and works across sales, operations, product, technology, and compliance.

You will drive issue resolution, coordinate testing for new features, monitor metrics, and deliver positive client experiences while advancing process improvements and cross‑functional collaborations.