Payments Support Specialist II - Resolution Expert

PracticeTek; United States; Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

401(k) with company match

Bonuses or equity possible

Job summary

PracticeTek is seeking a payments-focused support expert to resolve processing issues and guide clients through complex transactions. You will own cases from research to resolution, documenting steps and communicating clearly via phone and email.

Ideal candidates have 3+ years in payments support, strong technical aptitude, and a track record of high-quality customer service. This remote-friendly role offers hybrid in-office collaboration options across select US locations.

Qualifications

• 3+ years of payments experience in payments support, payment processing, or a related environment.
• Experience with technical support and terminal troubleshooting.
• Experience researching and troubleshooting payment transactions and processing issues independently & while collaborating with internal teams when needed.
• Experience managing customer cases, escalations, phone calls, and email support.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Research and resolve payment processing and product-related issues across PracticeTek payments.
• Own assigned cases from initial research through resolution, ensuring accurate documentation and timely follow-up via phone and email.
• Troubleshoot advanced payment & technical issues and elevate complex cases with complete research and documentation when additional support is needed.
• Investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns.

Skills

Payments experience

Technical support

Customer service

Communication

Case management

Job description

PracticeTek is seeking a payments-focused support expert to resolve processing issues and guide clients through complex transactions. You will own cases from research to resolution, documenting steps and communicating clearly via phone and email.

Ideal candidates have 3+ years in payments support, strong technical aptitude, and a track record of high-quality customer service. This remote-friendly role offers hybrid in-office collaboration options across select US locations.