Senior Payments Support Specialist - Accelerate Transaction Resolution

PracticeTek; San Diego (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Wellness benefits

PTO & holidays

401(k) with company match

Culture Committee

Job summary

PracticeTek in San Diego is seeking a Payments Support specialist to own and resolve payment processing issues across PracticeTek payments. You will handle cases from initial research through resolution, with follow-up via phone and email.

The role requires 3+ years of payments experience, strong customer service, and the ability to troubleshoot complex payment transactions. We offer health benefits, PTO, and 401(k) matching in a fast-paced, collaborative environment.

Qualifications

• 3+ years of payments experience in payments support or related environment.
• Experience with technical support and terminal troubleshooting.
• Experience researching and troubleshooting payment transactions independently and with internal teams.

Responsibilities

• Research and resolve payment processing and product-related issues across PracticeTek payments.
• Own assigned cases from initial research through resolution, with timely follow-up via phone and email.
• Troubleshoot advanced payment and technical issues and escalate complex cases with complete documentation.
• Investigate transaction failures, refunds, disputes, chargebacks, configurations, and other payment-related concerns.

Skills

Payments experience

Technical support

Payment troubleshooting

Customer support

Communication skills

Tools

Terminal troubleshooting

Job description

PracticeTek in San Diego is seeking a Payments Support specialist to own and resolve payment processing issues across PracticeTek payments. You will handle cases from initial research through resolution, with follow-up via phone and email.

The role requires 3+ years of payments experience, strong customer service, and the ability to troubleshoot complex payment transactions. We offer health benefits, PTO, and 401(k) matching in a fast-paced, collaborative environment.