Remote Technical Support Engineer – Payments Platform

Medius Benelux; United States; Remote; USD 70,000 - 78,000; Full time

Job summary

Medius is seeking a Technical Support Engineer – Medius Payments Support L2 to join our US-based, fully remote team. Based on the West Coast (PST), you will troubleshoot Medius Payments, Supplier Management, and Supplier Portal, collaborating with R&D, L1 Support, and Consulting to resolve complex issues while improving processes.

Responsibilities include diagnosing application problems, providing clear explanations to customers, and maintaining thorough documentation for knowledge sharing.

Qualifications

• Willingness to learn new tools and technologies.
• Solid understanding of technology and comfort with technical environments.
• Experience with SQL, XML, JSON, and sFTP.
• Strong analytical mindset to identify root causes.
• Ability to solve complex problems and provide actionable solutions.
• Detail-oriented with focus on diagnosing issues.
• Customer-focused with commitment to clear support.
• Proficient in English (spoken and written).

Responsibilities

• Troubleshooting application and underlying technical issues within Medius Suite products propagated to L2 from other departments.
• Supporting customers, partners, and consultants in resolving application-related problems, providing clear, timely, and detailed explanations, and ensuring stakeholder satisfaction.
• Staying up to date with new features and product developments to resolve issues efficiently and contribute to ongoing improvements.
• Maintaining clear and thorough documentation of support cases, resolutions, and technical details to enhance future troubleshooting and knowledge sharing within the team.

Skills

Willingness to learn

General tech understanding

SQL

XML

JSON

sFTP

Analytical mindset

Problem solving

Attention to detail

Customer focus

English communication

Tools

SQL

XML

JSON

sFTP

Job description

Medius is seeking a Technical Support Engineer – Medius Payments Support L2 to join our US-based, fully remote team. Based on the West Coast (PST), you will troubleshoot Medius Payments, Supplier Management, and Supplier Portal, collaborating with R&D, L1 Support, and Consulting to resolve complex issues while improving processes.

Responsibilities include diagnosing application problems, providing clear explanations to customers, and maintaining thorough documentation for knowledge sharing.