Client Support Specialist - Payments & Processing

Cass Information Systems; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Cass Information Systems, Inc. is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries and processing issues for assigned clients, ensuring timely responses and high customer satisfaction.

The role requires analyzing issues, communicating clearly, researching payment history, and maintaining strong client relationships, with opportunities to suggest process improvements and support across departments.

Qualifications

• College-level coursework in general or business administration.
• Minimum 6 months customer service experience in a general business environment.

Responsibilities

• Independently analyze issues and processes, and clearly communicates, both verbally and in writing, to routine questions regarding processing issues, and requests according to company defined procedures/standards.
• Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients.
• Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one’s actions by helping to develop customer relationships.
• Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis.
• Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes.
• Seeks guidance from the appropriate resource on significant non-routine issues.
• Documents and reports on errors made by all other departments within the business unit.
• Works overtime as needed.
• Other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Office equipment familiarity

Excel proficiency

Problem solving

Accounts reconciliation

Education

College-level coursework in general or business administration

Tools

Microsoft Office

Job description

Cass Information Systems, Inc. is seeking a Customer Service Associate I to facilitate accurate resolution of inquiries and processing issues for assigned clients, ensuring timely responses and high customer satisfaction.

The role requires analyzing issues, communicating clearly, researching payment history, and maintaining strong client relationships, with opportunities to suggest process improvements and support across departments.