Payments Reconciliation & Remittance Specialist

Genuine Parts Company; United States; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Genuine Parts Company is seeking a Payment Application Specialist to process incoming financial transactions and ensure timely posting to customer accounts. The role also involves providing customer service and support to internal and external customers, researching unapplied payments, and contacting customers for remittance details.

The specialist will collaborate with internal teams to resolve discrepancies, maintain records for audits, and contribute to achieving monthly KPI goals in a

Qualifications

• Solid understanding of accounts receivable processes and basic accounting principles.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple tasks concurrently in a deadline-driven environment.
• Strong professional communication and relationship-building skills.
• Customer service-focused mindset.
• Conflict resolution and escalation management capability.
• Results driven with a continuous improvement mindset.

Responsibilities

• Remittance recovery: contact customers to obtain remittances for unapplied payments.
• Research and perform account maintenance for inquiries related to payment applications (including reversal of payments, posting payments, and write-offs).
• Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues.
• Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate.
• Level 2 support for assigned account research inquiries.
• Build and maintain productive relationships with key external and internal customers (customer centric approach).
• Responsible for managing and delivering results for assigned locations.
• Assist with audits by providing accurate documentation and insights as needed.
• Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements.
• Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals.
• Additional tasks and projects assigned by Management.

Skills

Accounts receivable

Analytical

Organizational

multitasking

Communication

Customer service

Conflict resolution

Continuous improvement

Tools

PeopleSoft

ServiceNow

Excel

Job description

Genuine Parts Company is seeking a Payment Application Specialist to process incoming financial transactions and ensure timely posting to customer accounts. The role also involves providing customer service and support to internal and external customers, researching unapplied payments, and contacting customers for remittance details.

The specialist will collaborate with internal teams to resolve discrepancies, maintain records for audits, and contribute to achieving monthly KPI goals in a