Payment Applications Specialist

Genuine-Parts-Company; Duluth (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

GPC is seeking a Payment Application Specialist to ensure timely posting of payments and provide customer support. You’ll research unapplied payments, contact customers for remittance details, and handle account maintenance with a focus on accuracy and audit readiness.

Responsibilities include remittance recovery, resolving payment discrepancies, and supporting audits. The role requires strong AR knowledge, analytical skills, and effective communication to collaborate with internal and external

Qualifications

• Solid understanding of accounts receivable processes and basic accounting.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple tasks concurrently in a deadline-driven environment.
• Strong professional communication and relationship-building skills.

Responsibilities

• Remittance recovery by contacting customers for remittances for unapplied payments.
• Research and maintain accounts for internal and external inquiries related to payments.
• Investigate and reconcile payment discrepancies with internal teams and clients.
• Research and resolve unapplied payments to keep accounts up-to-date.
• Provide Level 2 support for assigned account research inquiries.
• Build productive relationships with customers and internal stakeholders.
• Assist with audits by providing documentation and insights as needed.
• Maintain detailed records of cash application activities for audit compliance.
• Achieve monthly KPI metrics for Payment Applications group goals.

Skills

Accounts Receivable

Analytical skills

Attention to detail

Communication skills

Multitasking

Customer service

Problem resolution

Team collaboration

Tools

PeopleSoft

ServiceNow

Excel

Job description

Job SummaryA Payment Application Specialist processes incoming financial transactions, ensuring payments are accurately and timely posted to customer accounts.They are also responsible for providing customer service and support to both internal and external customers. This includes researching and resolving unapplied or misapplied payments by proactively contacting customers to obtain remittance details, as well as responding to inquiries from customers and internal departments.Responsibilities· Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)· Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)· Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues· Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate· Level 2 support for assigned account research inquiries· Build and maintain productive relationships with key external and internal customers (customer centric approach)· Responsible for managing and delivering results for assigned locations· Assist with audits by providing accurate documentation and insights as needed· Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements· Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals· Additional tasks and projects assigned by ManagementQualificationsSolid understanding of Accounts Receivable processes and basic accounting principlesStrong analytical and mathematical aptitudeExcellent organizational skills with strong attention to detail and follow-throughAbility to manage multiple tasks concurrently in a deadline-driven environmentStrong professional communication and relationship-building skillsCustomer service–focused mindsetConflict resolution and escalation management capabilityResults driven with a continuous improvement mindsetPreferred Qualifications2+ years of Accounts Receivable experienceExperience leading a project or providing functional supportERP system experience (PeopleSoft preferred)ServiceNow or case management system experienceIntermediate/Advanced Microsoft Excel skills, including data analysis and reportingExperience in documenting processes and trainingContinuous improvement or technical support experiencePhysical Demands / Working EnvironmentPrimarily performed in a professional, climate-controlled office setting, with occasional field responsibilities.Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs.Prolonged sitting (7–8 hours daily) with frequent computer and 10-key use.Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.undefinedNot the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.