Payment Applications Specialist

USA GPC Genuine Parts Company; Kennebunkport (ME); Hybrid; USD 55,000 - 75,000; Full time

Job summary

USA GPC Genuine Parts Company in Kennebunkport, ME, is seeking a Payment Application Specialist responsible for processing incoming financial transactions and posting payments to customer accounts, while delivering responsive customer service to internal and external stakeholders.

You will research unapplied or misapplied payments, contact customers for remittance details, and support audits with accurate documentation; familiarity with ERP systems and Excel is beneficial; candidate should be

Qualifications

• Understanding of Accounts Receivable processes and basic accounting principles.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple tasks in a deadline-driven environment.
• Strong written and verbal communication and customer service mindset.
• Conflict resolution and escalation management capability.
• Results-driven with a continuous improvement mindset.

Responsibilities

• Remittance recovery: contact customers to obtain remittances for unapplied payments.
• Research and perform account maintenance for inquiries related to payment applications, including reversals and write-offs.
• Investigate and reconcile payment discrepancies with internal teams and clients.
• Research and resolve unapplied payments to keep accounts up-to-date.
• Provide Level 2 support for account research inquiries.
• Build and maintain relationships with external and internal customers.
• Manage and deliver results for assigned locations.
• Assist with audits by providing accurate documentation and insights.
• Maintain detailed records of cash application activities and audit compliance.
• Support monthly KPI reporting for Payment Applications.
• Handle additional tasks and projects as assigned.

Skills

Accounts Receivable

Analytical thinking

Attention to detail

Communication skills

Customer service mindset

Conflict resolution

Tools

PeopleSoft

ServiceNow

Excel

Job description

Job Summary

A Payment Application Specialist processes incoming financial transactions, ensuring payments are accurately and timely posted to customer accounts. They are also responsible for providing customer service and support to both internal and external customers. This includes researching and resolving unapplied or misapplied payments by proactively contacting customers to obtain remittance details, as well as responding to inquiries from customers and internal departments.

Responsibilities

• Remittance Recovery functions, contact customers to obtain remittances for unapplied payments on account (phone calls, emails, letters, etc.)
• Research and perform account maintenance for internal and external inquiries related to payment applications (including reversal of payments, posting payments, and write-offs)
• Investigate and reconcile payment discrepancies, collaborating with internal teams and clients to resolve issues
• Research and resolve unapplied payments, ensuring all accounts are up-to-date and accurate
• Level 2 support for assigned account research inquiries
• Build and maintain productive relationships with key external and internal customers (customer centric approach)
• Responsible for managing and delivering results for assigned locations
• Assist with audits by providing accurate documentation and insights as needed
• Maintain detailed and organized records of cash application activities, ensuring compliance with company policies and audit requirements
• Accountable for obtaining monthly KPI metrics align with Payment Applications group monthly goals
• Additional tasks and projects assigned by Management

Qualifications

• Solid understanding of Accounts Receivable processes and basic accounting principles
• Strong analytical and mathematical aptitude
• Excellent organizational skills with strong attention to detail and follow-through
• Ability to manage multiple tasks concurrently in a deadline-driven environment
• Strong professional communication and relationship-building skills
• Customer service-focused mindset
• Conflict resolution and escalation management capability
• Results driven with a continuous improvement mindset

Preferred Qualifications

• 2+ years of Accounts Receivable experience
• Experience leading a project or providing functional support
• ERP system experience (PeopleSoft preferred)
• ServiceNow or case management system experience
• Intermediate/Advanced Microsoft Excel skills, including data analysis and reporting
• Experience in documenting processes and training
• Continuous improvement or technical support experience

Physical Demands / Working Environment

Primarily performed in a professional, climate-controlled office setting, with occasional field responsibilities. Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs. Prolonged sitting (7-8 hours daily) with frequent computer and 10-key use. Occasional standing, walking, bending, and lifting of light objects up to 25 pounds. Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication. Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.

About Us

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.