Payments Platform Tech Ops Lead, Reliability
Truist
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Benefits offered by this job
Job summary
Truist is seeking an experienced technology operations professional to support Zelle and Real-Time Payments platforms in Atlanta. You will monitor processing, troubleshoot incidents, and drive automation with cross-functional teams to improve reliability and resilience.
You will develop runbooks and work with vendors, overseeing changes, DR/BC plans, and on-call support as required. A strong IT infrastructure, cloud, and security background is essential.
Qualifications
- Bachelor’s degree in IT or related field.
- 5+ years in technology operations or equivalent.
- Knowledge of IT infrastructure, cloud, security and risk.
- Experience with governance, planning and operational excellence.
- Familiarity with ITIL, DevOps and Agile concepts.
Responsibilities
- Operate and monitor Zelle/RTP platforms for performance and security.
- Lead incident triage, troubleshooting and restoration activities.
- Develop runbooks, procedures, and automation to improve reliability.
- Collaborate with cross-functional teams and vendors on changes.
- Participate in disaster recovery, business continuity and on-call duties.
Skills
Education
Tools
Job description
Truist is seeking an experienced technology operations professional to support Zelle and Real-Time Payments platforms in Atlanta. You will monitor processing, troubleshoot incidents, and drive automation with cross-functional teams to improve reliability and resilience.
You will develop runbooks and work with vendors, overseeing changes, DR/BC plans, and on-call support as required. A strong IT infrastructure, cloud, and security background is essential.
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