Payments Operations & Onboarding Specialist

Intrepid Credit Union; Helena (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Intrepid Credit Union in Helena, MT is seeking a Payment Services Specialist to support, process, and maintain payment products and services with a focus on accuracy and customer service.

The role involves handling ACH, remote deposits, and electronic payments while ensuring compliance and timely processing. You will assist with onboarding, educate members on solutions, and contribute to efficiency improvements within a collaborative team.

Qualifications

• Experience: One year to three years in a related role.
• Education: Two-year college degree or equivalent certification or vendor training.
• Interpersonal Skills: Strong diplomacy, discretion and communication.
• Other Skills: Knowledge of payments, risk management, and onboarding processes.

Responsibilities

• Process & monitor ACH transactions, remote deposits and other electronic payment services.
• Ensure accuracy and timeliness of payment transactions and resolve discrepancies.
• Serve as primary contact for members regarding payment products and services.
• Educate members on payment solutions and system functionality.
• Collaborate with accounting and member-facing teams to support payment services.
• Participate in projects and initiatives to improve efficiency and reduce risk.
• Support setup, maintenance, and administration of payment service platforms.

Skills

Attention to Detail

Analytical Thinking

Problem Solving

Time Management

Communication Skills

Collaboration and Teamwork

Organizational Skills

Member Focus

Education

Two-year college degree or above

Job description

Intrepid Credit Union in Helena, MT is seeking a Payment Services Specialist to support, process, and maintain payment products and services with a focus on accuracy and customer service.

The role involves handling ACH, remote deposits, and electronic payments while ensuring compliance and timely processing. You will assist with onboarding, educate members on solutions, and contribute to efficiency improvements within a collaborative team.