Payments Fraud Investigator — Member Protection

Automatic Data Processing, Inc.; Missoula (MT); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health insurance

PTO

401(k) match

Paid volunteer time

Résumé du poste

Clearwater Credit Union in Missoula, MT is seeking a Full-Time Payments Fraud Specialist to join our Payments team. You will respond to fraud alerts, investigate suspicious activity, and help protect members' accounts in real time.

In this role you will monitor transactions across ACH, debit and credit cards, checks, wires, and digital banking, educating members on fraud risks and recovery options while delivering exceptional service.

Qualifications

• Two to five years of similar or related experience.
• High school degree or equivalent.

Responsabilités

• Respond to fraud alerts and investigate in real time.
• Engage with members to explain fraud risk and recovery steps.
• Monitor transactions across ACH, debit/credit, checks, wires, and digital channels.
• Initiate the dispute process with required documents.
• Communicate via phone to support fraud prevention and recovery.

Connaissances

Analytical

Attention to detail

Empathetic communication

Formation

High school degree or equivalent

Description du poste

Clearwater Credit Union in Missoula, MT is seeking a Full-Time Payments Fraud Specialist to join our Payments team. You will respond to fraud alerts, investigate suspicious activity, and help protect members' accounts in real time.

In this role you will monitor transactions across ACH, debit and credit cards, checks, wires, and digital banking, educating members on fraud risks and recovery options while delivering exceptional service.