Payment Services Specialist

Intrepid Credit Union; Helena (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

Intrepid Credit Union in Helena, MT is seeking a Payment Services Specialist to support, process, and maintain payment products and services with a focus on accuracy and customer service.

The role involves handling ACH, remote deposits, and electronic payments while ensuring compliance and timely processing. You will assist with onboarding, educate members on solutions, and contribute to efficiency improvements within a collaborative team.

Qualifications

• Experience: One year to three years in a related role.
• Education: Two-year college degree or equivalent certification or vendor training.
• Interpersonal Skills: Strong diplomacy, discretion and communication.
• Other Skills: Knowledge of payments, risk management, and onboarding processes.

Responsibilities

• Process & monitor ACH transactions, remote deposits and other electronic payment services.
• Ensure accuracy and timeliness of payment transactions and resolve discrepancies.
• Serve as primary contact for members regarding payment products and services.
• Educate members on payment solutions and system functionality.
• Collaborate with accounting and member-facing teams to support payment services.
• Participate in projects and initiatives to improve efficiency and reduce risk.
• Support setup, maintenance, and administration of payment service platforms.

Skills

Attention to Detail

Analytical Thinking

Problem Solving

Time Management

Communication Skills

Collaboration and Teamwork

Organizational Skills

Member Focus

Education

Two-year college degree or above

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Payment Services Specialist

Operations Full Time Helena, MT, US

2 days ago Requisition ID: 1131

Salary Range: $18.77 To $25.03 Hourly

Role:

The Payment Services Specialist is responsible for supporting, processing, and maintaining payment products and services while delivering exceptional service to internal and external customers. This role ensures the accurate and timely processing of electronic payments, ACH transactions, remote deposit services, merchant services, other payment-related functions, and chargeback processing. The specialist serves as a subject matter expert for payment products, assists with compliance and risk mitigation efforts, and helps identify opportunities to improve operational efficiency and customer experience.

Essential Functions & Responsibilities:

E 50% Payment Processing & Operations:

1. Process and monitor ACH transactions, remote deposits, and other electronic payment services.
2. Ensure all payment transactions are completed accurately and within established deadlines.
3. Research and resolve payment exceptions, discrepancies, rejects, returns, and member inquiries.
4. Maintain records and documentation related to payment services activities.
5. Review and verify transactions for completeness, accuracy, and compliance with policies and procedures.

E 20% Member Support:

1. Serve as a primary point of contact for members regarding payment products and services.
2. Educate members on available payment solutions, system functionality, and service enhancements.
3. Assist with onboarding, implementation, and maintenance of payment service products.
4. Respond to inquiries professionally and resolve issues in a timely manner.

E 20% Collaboration & Process Improvement:

1. Partner with accounting and member-facing teams to support payment services.
2. Identify process improvement opportunities and recommend solutions to increase efficiency and reduce risk.
3. Participate in departmental projects and strategic initiatives.

N 10% Product Administration:

1. Support the setup, maintenance, and administration of payment service platforms and user access.
2. Perform system testing and validation for new products, updates, and enhancements.
3. Collaborate with technology vendors and internal departments to resolve system-related issues.
4. Develop and maintain product documentation, procedures, and training materials.

Knowledge and Skills:

Experience One year to three years of similar or related experience.

Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills Preferred Qualifications:

1. Accredited ACH Professional (AAP) or Accredited Payments Risk Professional (APRP) certification or obtain within on year.
2. Knowledge of fraud prevention and risk management practices.
3. Experience with payment service implementation and member onboarding.

• Member Focus
• Attention to Detail
• Analytical Thinking
• Problem Solving
• Time Management
• Communication Skills
• Collaboration and Teamwork
• Organizational Skills

Physical

1. Ability to sit for extended periods while working on a computer.
2. Ability to communicate effectively in person, by phone, and through written correspondence.
3. Occasionally lift or move items up to 20 pounds.

Requirements

1. Primarily office-based environment.
2. Regular use of computers, payment processing systems, Symitar Episys Core banking system and standard office equipment.