Processing Specialist I - Member Support & Payments

Heritage South Community Credit Union; Shelbyville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Heritage South Community Credit Union is seeking a Processing Specialist I to join our Processing Department. You will handle ACH requests, debit card and wire inquiries, payroll deductions, and other member account processing tasks, ensuring accuracy and timely service.

Role emphasizes regulatory compliance, problem solving, and teamwork. The position carries an hourly/non-exempt status and requires attention to detail and strong communication with members and staff.

Qualifications

• Knowledge of financial institutions/services and customer service principles
• Ability to prioritize tasks amid changing deadlines
• One year experience in a credit union or bank preferred
• Excellent communication, organization, and technical writing skills
• High School Diploma or GED required
• Strong problem-solving and even-tempered approach to member Accounts

Responsibilities

• Manage ACH-request emails and route to appropriate staff.
• Assist members with ACH, debit card, wires, and share draft processing queries.
• Aid members with payroll deduction and automatic transfers questions.
• Help members with lost/stolen debit cards and checks.
• Assist with debit card disputes (fraud and non-fraud).
• Balance and resolve checking account issues for members.
• Provide in-depth account history data, statements, drafts, and copies of items.
• Apply refunds of fees upon member request when appropriate.
• Oversee daily share draft program operations, reports, and draft returns.
• Process Overdraft Privilege communications, charged-off accounts, and related calls.
• Review ACH and Payroll reports for accuracy and timeliness.
• Manage travel notes, debit card mailing requests, and VAU for new/old cards.
• Support department reports to ensure timely processing.
• Handle form intake with completeness and accuracy (stop payments, authorizations, etc).
• Login to call queues and assist members daily; support new account openings.
• Provide cross-department backup and branch support as needed.
• Ensure compliance with departmental standards and processes.
• Process financial transactions for member accounts accurately.
• Maintain a clean and professional work environment and demeanor.
• Assist other departments and branches with member requests.
• Research, troubleshoot, and resolve policy/product inquiries.
• Maximize productivity with focus, listening, and adaptability.
• Travel to other branches when required.
• Perform other duties as assigned.

Skills

Customer service

Prioritization

Communication

Technical writing

Problem solving

Team collaboration

Education

High School Diploma or GED

Job description

Heritage South Community Credit Union is seeking a Processing Specialist I to join our Processing Department. You will handle ACH requests, debit card and wire inquiries, payroll deductions, and other member account processing tasks, ensuring accuracy and timely service.

Role emphasizes regulatory compliance, problem solving, and teamwork. The position carries an hourly/non-exempt status and requires attention to detail and strong communication with members and staff.