Member Services Call Center Specialist

Intrepid Credit Union; Helena (MT); Sur place; USD 23 000 - 26 000; Plein temps

Résumé du poste

Intrepid Credit Union in Helena, MT is seeking a Call Center Representative to join our operations team. In this role you will assist members by answering questions, processing requests, and guiding them toward solutions with a strong focus on service.

The position emphasizes knowledge of multiple departments, multitasking, and timely responses to ensure a positive member experience. We offer a stable full-time opportunity with a supportive team culture.

Qualifications

• Excellent public relations and customer service skills.
• Professionalism, timeliness, efficiency and accuracy.
• Financial industry experience preferred.

Responsabilités

• Handle member calls from start to finish with a focus on service.
• Develop broad knowledge of all departments within the Credit Union.
• Provide accurate information and guide members to solutions.

Connaissances

Public relations

Customer service

Professionalism

Time management

Description du poste

Intrepid Credit Union in Helena, MT is seeking a Call Center Representative to join our operations team. In this role you will assist members by answering questions, processing requests, and guiding them toward solutions with a strong focus on service.

The position emphasizes knowledge of multiple departments, multitasking, and timely responses to ensure a positive member experience. We offer a stable full-time opportunity with a supportive team culture.