Payments Operations Lead - Fraud & Compliance

Pentasia; New Jersey; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Job summary

Pentasia is seeking a Payments Manager for its New Jersey client in regulated online gaming. You will lead day-to-day payment operations, strengthen fraud prevention, and coordinate AML and regulatory reporting with Finance, Compliance, Operations, and IT.

Responsibilities include overseeing withdrawals and refunds, optimizing review processes, and guiding reconciliations and reporting. Strong analytical skills and NJ residency are required, with licensing support provided.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 2+ years in payments, fraud, AML, risk, or related analytics.
• 1+ year in iGaming.
• Knowledge of payment operations, fraud controls, chargebacks, KYC, and regulated reporting.
• Understanding of financial reconciliation and automated reconciliation/reporting processes.
• Strong analytical, decision-making, organizational, and problem-solving skills.
• Excellent written and verbal communication; able to collaborate across teams.
• Proficiency in Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
• Willingness to work nights, weekends, and holidays as business needs require.
• New Jersey residency and work location.
• Ability to obtain NJ Division of Gaming Enforcement licenses and approvals

Responsibilities

• Oversee day-to-day payment operations and fraud controls.
• Monitor and improve regulatory compliance and reconciliation processes.
• Collaborate with Finance, Compliance, Operations, Customer Support, Product, and IT.
• Manage withdrawals, refunds, and related processing.
• Review and optimize payment checks to balance approvals with losses.
• Analyze chargebacks, fraud trends, and customer payment behavior.
• Coordinate AML reviews and regulatory reporting with Compliance.
• Oversee KYC workflows and customer verifications.
• Test and improve payment flows with Product/IT teams.
• Support complex payment inquiries and escalations.
• Produce internal reports on gateways, chargebacks, fraud, and metrics

Skills

Payments operations

Fraud controls

AML risk

Regulated reporting

Data analysis

Education

Bachelor's degree or equivalent

Tools

Excel

Word

PowerPoint

Outlook

Job description

Pentasia is seeking a Payments Manager for its New Jersey client in regulated online gaming. You will lead day-to-day payment operations, strengthen fraud prevention, and coordinate AML and regulatory reporting with Finance, Compliance, Operations, and IT.

Responsibilities include overseeing withdrawals and refunds, optimizing review processes, and guiding reconciliations and reporting. Strong analytical skills and NJ residency are required, with licensing support provided.