On-Site NJ Customer Support Pro | Growth & Benefits

Pentasia; New Jersey; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Career development opportunities

Exposure to a global, technology-led业务

Job summary

Pentasia is seeking a Customer Support Representative in New Jersey. You’ll be the primary contact for customers across live chat, email, and phone, delivering timely, professional service in a fast-paced, regulated online gaming environment.

You will resolve inquiries, verify accounts, assist with transactions, document interactions, and collaborate with internal teams to ensure prompt resolutions while upholding compliance and quality standards.

Qualifications

• Residency in New Jersey required.
• Strong communication and customer service skills.
• Problem-solving, organizational, and multitasking abilities.
• Ability to work in a fast-paced environment.
• Experience in customer support across chat, email, or phone; gaming/fintech/regulatory exposure preferred.

Responsibilities

• Respond to customer inquiries via live chat, email, and phone.
• Investigate and resolve account-related questions and concerns.
• Assist with account verification, transactions, and platform navigation.
• Troubleshoot issues and escalate complex cases as needed.
• Document customer interactions and resolutions accurately.
• Collaborate with internal teams to ensure prompt issue resolution.
• Promote responsible engagement and regulatory compliance.

Skills

Strong communication

Customer service

Problem-solving

Organization

Multitasking

Fast-paced work

Bilingual (preferred)

Job description

Pentasia is seeking a Customer Support Representative in New Jersey. You’ll be the primary contact for customers across live chat, email, and phone, delivering timely, professional service in a fast-paced, regulated online gaming environment.

You will resolve inquiries, verify accounts, assist with transactions, document interactions, and collaborate with internal teams to ensure prompt resolutions while upholding compliance and quality standards.