NJ Multichannel Support Specialist — Gaming/Regulated

Pentasia; New Jersey; On-site; USD 40,000 - 60,000; Full time

Job summary

Pentasia is seeking a Customer Support Representative in New Jersey for a fast-growing international digital entertainment company in online gaming. You'll be the main contact for customers across chat, email, and phone.

You'll resolve account questions, verify accounts, assist with transactions, and guide users through the platform. The role offers growth in a regulated industry with global tech exposure.

Qualifications

• New Jersey residency is required.
• Experience providing customer support via chat, email, or phone.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment with multitasking.
• Experience in gaming, fintech, payments, or regulated industries is a plus.
• Bilingual proficiency is a plus.

Responsibilities

• Serve as primary point of contact for customers across channels.
• Respond to inquiries via live chat, email, and phone.
• Investigate and resolve account-related questions.
• Assist with account verification, transactions, and navigation.
• Troubleshoot issues and escalate complex cases.
• Document interactions and resolutions accurately.
• Collaborate with internal teams to resolve issues.
• Promote responsible engagement and regulatory compliance.

Skills

Strong communication

Customer service

Problem solving

Multitasking

Fast-paced

Job description

Pentasia is seeking a Customer Support Representative in New Jersey for a fast-growing international digital entertainment company in online gaming. You'll be the main contact for customers across chat, email, and phone.

You'll resolve account questions, verify accounts, assist with transactions, and guide users through the platform. The role offers growth in a regulated industry with global tech exposure.