Americas Payments Ops & Fraud Lead

Confidential Recruiting Partners; Fort Worth (TX); On-site; USD 83,000 - 152,000; Full time

Job summary

Confidential Recruiting Partners is seeking a Payment Operations & Fraud Manager to strengthen day-to-day payments performance, lead fraud prevention efforts, and manage operational incidents across the Americas while supporting global teams.

You will partner with Data, Engineering, Product, Customer Experience, Finance, Fraud, and external PSPs/acquirers to ensure compliant, high-performing payment operations.

Qualifications

• Strong project execution skills.
• All educational levels will be considered.
• Results-driven with a challenging mindset.
• High attention to detail and documentation quality.
• Proven fraud management experience in the Americas.
• Ability to work in a small, dynamic, globally distributed team.
• Logical, structured thinker with finance and tech skills.
• Strong communicator for senior stakeholders.
• Hands-on experience managing payment incidents and root-cause analysis.
• Experience with global cross-regional teams and cross-functional stakeholders.
• Understanding of card payments lifecycle: authorization, authentication, settlement, chargebacks, fraud.
• 3+ years in payments, fraud, or financial operations.

Responsibilities

• Support contract management and cost discussions with payment partners.
• Coordinate investigations and resolutions with internal teams, PSPs, and acquirers.
• Act as primary contact for payment-related operational issues across the Americas.
• Lead incident management, root-cause analysis, and stakeholder reporting.
• Identify recurring issues and drive long-term process improvements.
• Lead fraud operations for the Americas and contribute to global initiatives.
• Balance fraud prevention with customer experience to minimize false declines.
• Work with fraud tools/providers to refine configurations.
• Conduct card-fraud investigations and manage fraud-related escalations.
• Oversee chargeback operations, disputes, and performance tracking.
• Collaborate with data teams to refine dashboards and visibility into performance trends.
• Monitor KPIs like authorization rates, declines, errors, and revenue leakage.
• Support governance, compliance, and SOP development for payments operations.

Skills

Project execution

Fraud management

Payments operations

Stakeholder management

Cross-functional teams

Attention to detail

Communication

Documentation quality

PCI DSS knowledge

Small team work

Education

All education levels accepted

Tools

Adobe Commerce

CyberSource

Worldpay

SAP

Job description

Confidential Recruiting Partners is seeking a Payment Operations & Fraud Manager to strengthen day-to-day payments performance, lead fraud prevention efforts, and manage operational incidents across the Americas while supporting global teams.

You will partner with Data, Engineering, Product, Customer Experience, Finance, Fraud, and external PSPs/acquirers to ensure compliant, high-performing payment operations.