Payments Infrastructure Support Engineer (Customer-Facing)

Conversion Capital; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Conversion Capital is seeking a Payments-focused Support Engineer in New York, NY. This mid-senior level role is customer-facing and involves tackling complex support issues, providing technical guidance, and collaborating closely with engineering teams.

Applicants should have a strong background in payment systems, with hands-on experience in the card ecosystem, and will play a crucial role in improving customer integrations and satisfaction. The position is full-time with significant growth opportunities.

Qualifications

• Hands-on experience integrating with or supporting customers using PSPs and gateways.
• Experience debugging complex, multi-system integrations in production environments.
• Strong understanding of webhooks and payment architectures.

Responsibilities

• Own complex engineering support tickets from triage to resolution.
• Support enterprise customers post-onboarding with technical resources.
• Act as a liaison between customers and Product/Engineering teams.

Skills

Card lifecycle expertise

Tokenization and vaulting knowledge

PCI DSS compliance understanding

Strong API fluency

Debugging complex integrations

Job description

Conversion Capital is seeking a Payments-focused Support Engineer in New York, NY. This mid-senior level role is customer-facing and involves tackling complex support issues, providing technical guidance, and collaborating closely with engineering teams.

Applicants should have a strong background in payment systems, with hands-on experience in the card ecosystem, and will play a crucial role in improving customer integrations and satisfaction. The position is full-time with significant growth opportunities.