Payments & eCommerce Lead — Strategy & Operations

americanredcross; Washington (District of Columbia); Hybrid; USD 140,000 - 150,000; Full time

Job summary

American Red Cross is seeking a Payments & eCommerce Lead to oversee strategy, governance, financial performance, and operations of the organization’s payment ecosystem. The role guides budget planning, vendor relationships, and compliance across regulatory frameworks.

The role reports to the Treasury Management Team and is flexible geographically within the United States. The ideal candidate will have a Bachelor's degree in a finance-related field, 8+ years of experience including 5 years in

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field required.
• MBA or other relevant certification preferred.

Responsibilities

• Define and execute the roadmap for payment acceptance and disbursement capabilities, including cards, ACH, digital wallets, alternative payment methods, and emerging payment rails.
• Establish and ensure payment operations, reporting procedures, controls, and standards support organizational objectives and comply with applicable regulations, industry standards, and organizational policies.
• Lead financial analysis, business case development, and reporting related to payment performance, costs, settlement, fraud, and vendor economics.
• Develop and manage payment-related planning, budgets, reporting, and operational plans.
• Direct employees engaged in payment operations and reporting.
• Own relationships with payment processors, gateways, fraud providers, and disbursement vendors, including vendor selection, contracting, performance management, and issue resolution.
• Direct initiatives to improve payment performance, operational efficiency, scalability, and cost-effectiveness.
• Partner with Treasury, Finance, Information Security, Legal, Technology, and Line of Business stakeholders to support payment strategy, controls, and operations.
• Review and prepare data analyses related to operations, business performance, and business opportunities for senior leadership.
• Provide leadership, guidance, and development support to staff, volunteers, and cross-functional teams.
• Lead RFP for services which involve e-commerce and related services.

Education

Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or related field

MBA or other relevant certification preferred

Job description

American Red Cross is seeking a Payments & eCommerce Lead to oversee strategy, governance, financial performance, and operations of the organization’s payment ecosystem. The role guides budget planning, vendor relationships, and compliance across regulatory frameworks.

The role reports to the Treasury Management Team and is flexible geographically within the United States. The ideal candidate will have a Bachelor's degree in a finance-related field, 8+ years of experience including 5 years in